FAQ & Contact

How can I contact Wish Lamp?

Email us at zhanghonghe001@gmail.com. For order support, please include your order number and a clear description of the issue.

How long does order processing take?

Orders are usually processed within 2-5 business days after payment is confirmed. Processing can take longer during holidays, promotional periods, or when additional order verification is needed.

Where do you ship?

Available shipping destinations are shown at checkout. If your country or region is not available at checkout, we are not able to ship there at this time.

Can I return an item?

You may request a return within 30 days after receiving your order. Items must be unused, in original condition, and in original packaging where applicable. Please contact us before sending anything back.

What if my item arrives damaged or incorrect?

Contact us as soon as possible with your order number and clear photos. We will review the issue and help arrange a replacement, refund, or another appropriate solution.

Do feng shui or symbolic products guarantee results?

No. Our products are sold for cultural, decorative, symbolic, or gift-giving purposes. We do not guarantee wealth, luck, health, protection, spiritual outcomes, or any other specific result.