Refund Policy

We want you to be satisfied with your purchase from Wish Lamp. Please review this policy before placing an order.

Returns

You may request a return within 30 days after receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where applicable.

How to request a return

To request a return, contact us at zhanghonghe001@gmail.com with your order number, the item you want to return, and the reason for the return. Please do not send items back before receiving return instructions from us.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We will review the case and help arrange a replacement, refund, or another appropriate solution.

Non-returnable items

For health, hygiene, or safety reasons, used incense, opened consumable items, customized products, final sale items, and gift cards may not be eligible for return unless they arrive damaged, defective, or incorrect.

Return shipping

For non-quality returns, return shipping costs are the customer's responsibility. If the return is caused by our error or by a damaged or defective item, we will provide further instructions after reviewing the case.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.